Reviews

Highly Recommended Hotel and Service

5 of 5 stars review on TripAdvisor - 14 May 2025

"I stayed at the Indigo London Paddington for two nights with my wife, and our experience was truly exceptional. What makes this hotel special isn't just the prime location and the convenience of having Bella Italia right on its doorstep—it's the incredible staff who go above and beyond for their guests. In particular, I’d like to commend Mr. Shah, who went out of his way when he learned we were celebrating our anniversary. His thoughtful gestures and outstanding service made our stay unique and memorable. He delivered top-notch hospitality with elegance and, always, a warm smile :)"

by DANNY L

Almost perfect

4 of 5 stars review on IHG - 12 May 2025

My daughter and I were very happy with this hotel. The location was ultra convenient, the room was comfortable and quiet, and the staff was helpful and attentive. It was almost perfect.

by Lindblossom

Wonderful

9 of 10 stars review on Booking.com - 28 Apr 2025

Everything was perfect. Big plus for the very friendly and smiling staff

by Bazin, France

Great location

5 of 5 stars review on TripAdvisor - 26 Apr 2025

Very nice hotel, perfectly located near to the train from Heathrow. It was perfect for us after an overnight flight into London. The room was large enough and quite clean. The towels were some of the nicest I've ever seen in a hotel! We will definitely return.

by Randy D, United States

Staff attitude

5 of 5 stars review on IHG - 25 Apr 2025

Staff attitude is very nice and helpful Elsse was extremely cooperative and accommodating Elizabeth from reception was so professional and prompt with her work.

by KAMA

Blessing was an absolute gem!

5 of 5 stars review on Google - 19 Apr 2025

Blessing was an absolute gem! Great staff and fantastic service . I would definitely recommend And the breakfast was lovely!

by Monkspot

I stayed at the Indigo London for two nights

5 of 5 stars review on Google - 19 Apr 2025

I stayed at the Indigo London for two nights with my wife, and our experience was truly exceptional. What makes this hotel special isn't just the prime location and the convenience of having Bella Italia right on its doorstep—it's the incredible staff who go above and beyond for their guests. In particular, I’d like to commend Mr. Shah, who went out of his way when he learned we were celebrating our anniversary. His thoughtful gestures and outstanding service made our stay unique and memorable. He delivered top-notch hospitality with elegance and, always, a warm smile :)

by DANNY LANGE

Location!

4 of 5 stars review on IHG - 17 Apr 2025

I checked in after 11pm and was received with a friendly and professonal receotionist. I was delighted at chocs and Prosecco in my room and free water. What a treat! Thank you. After checking out at 9am my bag was safely kept as I explored Paddington area for bfaat. A great stay.

by Quinn

Perfect location and excellent service

10 of 10 stars review on Booking.com - 07 Apr 2025

We had a great stay. The location is unbeatable, just a 2 minute walk from Paddington Station which made getting around super easy. The staff were fantastic, very responsive and accommodating. They kindly allowed me to check in early which we really appreciated. The service was excellent throughout. Our room was spacious compared to other hotels in the area, cleaned daily and the fridge was restocked with complimentary water and soda which was a nice touch. The room had everything we needed including a Nespresso machine, hair dryer, iron, and ironing board. A special shoutout to Catalyn at reception, who was incredibly friendly and helpful. The only downside was the wifi which was quite weak especially considering the already limited mobile signal in the building. Overall, a great stay and I’d definitely return!

by Alaa, United Kingdom

Comfortable, lovely, convenient.

10 of 10 stars review on Booking.com - 07 Apr 2025

The team pleasantly accommodated my very early check in due to a red eye flight. They also accommodated my late check out. The room, while small by US standards, was stylish and comfortable and had everything I needed. I loved the math references in the stairwell. The location is terrific for travelers who want to explore London but also need to make connections to elsewhere via Paddington.

by Suzannah, United States